• Am I registered?
  Please see our refund and transfer policy page.
  
• Can I transfer my registration to someone else?
  If you are unable to attend the event, we do allow you to transfer your registration to someone else free of charge.  Please email [email protected] to do the transfer.  
• Can I get a refund?
  We do not issue refunds for our events.  If you are unable to attend the event, you can transfer your registration to someone else, transfer to the virtual option, or transfer to one of our other 2021 events.  Please see our refund and transfer policy options.
  
• How do I change my personal info, shipping address, or distance? 
  Please email [email protected] to update any information on your profile.  
• What is included in my registration?
  It depends on which package you purchase.  Please see registration information above to see what is included in each package.  
• Is there a beneficiary for this event?
  Yes, this race benefits the JPM project.  All donations will go towards purchasing gift cards from local restaurants & small businesses and distributing them to frontline workers.  Please see the beneficiary section below to learn more and donate. 

• When will I receive my swag items? 
  We will NOT be handing out any swag items at the race.  All swag items will be pre-packaged and can be picked up during our 2 day packet pickup at Road Runner Sports.  These swag packages will include your race t-shirt, medal, bib, and any additional merchandise purchases.  Please see packet pickup info for more details.
  
• Can I exchange my t-shirt size at the race?
  Sorry, we are not able to do any shirt size exchanges.

• Where do I pick up my packet?
  We will hold packet pickup at Road Runner Sports in Portland on 4/28 & 4/29 from 11:00am-6:00pm. You do not need to print out an email confirmation, just tell an employee you are picking up your packet for the race and they will grab it for you. Please make sure all of the information on your bib is correct and verify the items in your packet are correct.
  
• Is there race day packet pickup?
  No, we will not have race day packet pickup.  We require you to pick up your packet before the race to help us reduce gathering at the race.  If you are unable to pick up your packet before the race, please email [email protected].
  
• Can someone else pick up my packet for me? 
  Yes!  We do allow others to pick up your packet on your behalf. 

• Where do I park? Do I need a parking pass?
  Parking will be FREE. You can park at the Elk’s Lodge or at the TriMet park & ride next door.
  
• Is there a bag check?
  Yes, we will have a complimentary bag check.
  
• Is there a post race party?
  Yes, we will have drinks, food, games, and an award ceremony for the top 3 finishers in each distance.
  
• Is the race timed?
  Yes, the event will be timed by Negative Split Timing.
  
• Is there an award ceremony?
  Yes, we will be announcing the top 3 finishers in each distance for both male and female. We will not be announcing age group awards. Results can be found on the Terrapin Events race results page.
• Are spectators allowed at the event?
  Yes, we do allow spectators.
  
• Will there be toilets on the course?
  TBD

Please see Covid-19 Guidelines tab above for all of the safety measures we will be implementing at the race

• Are masks required?
  As of right now, masks are not required for this outdoor event. If anything changes, we will let participants know.
  
• Will there be medical staff at the event?
  Yes 
• Will there be aid stations?
  There will be water at the start/finish line and on the course. There will be no gu on the course, you must bring your own.
  

• How does the virtual event work? 
  • 1. Register for the event 
  • 2. Plan out your route; it can be outdoors on a trail or on the streets in your neighborhood.  It can also be completed indoors on a treadmill. 
  • 3. Run / walk your race on May 1, 2021 
  • 3. Submit your time on the RunSignup.com page   
• Are there prizes for top finishers / teams? 
  No, prizes will be awarded to the fastest individual or team. 
• Is there a beneficiary for this event?
  Yes, this race benefits the JPM project.  All donations will go towards purchasing gift cards from local restaurants & small businesses and distributing them to frontline workers.  Please see the beneficiary section below to learn more and donate.

• When will I receive my swag items?
  Swag items will be mailed to you shortly after the event 
• For teams, will you ship the items to one address or each individual address? 
  We will be shipping all of the swag items to the captain’s shipping address.  Please email [email protected] if you need to edit your address.    
• Do I get a race bib?
  You can find your digital race bib on your RunSignup account and print it out so you look like a real race participant!

• How do I submit my time? 
  • You will be able to submit results from Fri April 30th 12:01 A.M – Sun May 2nd at 11:59 P.M.     
  • *Log into your RunSignup account 
  • *Go to the results page
  • *Select Submit Virtual Results 
  • *Search for your registration by either first and last name or email address and DOB
  • *Once you have found your registration select Submit Virtual Results 
  • *Enter your time and then select Submit Results 
• Do I need to show proof?
  No, we do not require a photo or proof of your run 
• Do treadmill miles count?
  Yes, you can run the event indoors on a treadmill
• Do elliptical, rowing, or bike miles count? 
  No, sorry we do not accept those activities.