• Am I registered?
  Please see our refund and transfer policy page.
  
• Can I transfer my registration to someone else?
  If you are unable to attend the event, we do allow you to transfer your registration to someone else free of charge.  Please email [email protected] to do the transfer.  
• Can I get a refund?
  We do not issue refunds for our events.  If you are unable to attend the event, you can transfer your registration to someone else, transfer to the virtual option, or transfer to one of our other 2022 events.  Please see our refund and transfer policy options.
  
• How do I change my personal info, shipping address, or distance? 
  Please email [email protected] to update any information on your profile.  
• What is included in my registration?
  It depends on which package you purchase.  Please see registration information above to see what is included in each package.  Please keep in mind we are limiting the amount of participants per package.
• Is there a beneficiary for this event?
  Yes, this race benefits the JPM project.  All donations will go towards purchasing gift cards from local restaurants & small businesses and distributing them to frontline workers.  Please see the beneficiary section below to learn more and donate. 

• When will I receive my swag items? 
  We will NOT be handing out any swag items at the race.  All swag items will be pre-packaged and can be picked up during our 2 day packet pickup at Road Runner Sports.  These swag packages will include your race t-shirt, medal, bib, and any additional merchandise purchases.  Please see packet pickup info for more details.
  
• Can I exchange my t-shirt size at the race?
  Sorry, we are not able to do any shirt size exchanges.

• Where do I pick up my packet?
  Day 1 of packet pickup will be held Thursday, March 10th at Road Runner Sports in Portland.  Day 2 of packet pickup will be held Friday, March 11th at Road Runner Sports in Tualatin.  Please tell an employee you are picking up your packet for the race and they will grab it for you.
  
• Is there race day packet pickup?
  No, we will not have race day packet pickup.  We require you to pick up your packet before the race to help us reduce gathering at the race.  If you are unable to pick up your packet before the race, please email [email protected]
  
• Can someone else pick up my packet for me? 
  Yes!  We do allow others to pick up your packet on your behalf. 

• Where do I park? Do I need a parking pass?
  Parking will be $12 at Lee Farms.  All parking passes must be purchased ahead of time!  There will be no event day parking pass sales. If you do not purchase a parking pass, there will be a free shuttle from the Rolling Hills Church parking lot to Lee Farms. This is approximately one mile and the bus will run roughly every 15 to 20 minutes.
  
• Is there a bag check?
  Yes.  Please do not leave valuables at bag check.  We are not responsible for lost, damaged or stolen items.
  
• Is there a post race party?
  We will have a small post race party this year.  We ask that once you finish, you enjoy your food and beverage and then exit the party area to make room for people finishing in later waves.
  
• Is the race timed?
  Yes, the event will be timed by Negative Split Timing.  
• Is there a kid’s race this year?
  No, unfortunately we will not be hosting the Kid’s 1.1 Mile Challenge this year.  If you have an older child who would like to participate in the event, you will have to pay for an adult entry.
• Do I need obstacle course experience to do this race?
  No! All skills are welcome. You have the option to skip any of the obstacles if you do not want to participate or do not think that you are physically able to.
• Is there an award ceremony?
  Yes, we will be announcing top 3 in both male & female for the 5k & 10k. Award ceremony time is TBA. Results can be found on the Terrapin Events race results page.
• What do I wear to the event?
  You WILL get very muddy during the race so please wear clothes and shoes you don’t mind getting dirty or ruined.  We will NOT have a shoe donation bin this year, so you will need to take all muddy shoes/clothes home with you.  
• Will there be showers or a changing room?
  Yes, we will have an area to change out of your muddy clothes. The changing room area is free, but the showers are $8 each. You can purchase a shower ticket when you register for the race.
  
• Are spectators allowed at the event?
  Yes, we are allowing spectators at the event. They are allowed in the start / finish area but are not allowed out on the course.

Please see Covid-19 Guidelines tab above for all of the safety measures we will be implementing at the race

• Are masks required?
  As of 11/23/21, masks are not required in Oregon for outdoor events. Since this mandate was lifted, we will not be requiring masks at our outdoor events. We will still have plenty of sanitation stations and putting procedures in place to maintain social distancing. Please respect people’s space and maintain a distance of 6 feet or more to those you do not know. Please Note: Mask requirements and safety guidelines could change. Such information will be made available on the appropriate event page or in participant emails.
  
• Will there be medical staff at the event?
  TBD
• Will there be aid stations?
  There will be water at the start/finish line and ONE water / beer chug station on the course.
  

• How does the virtual event work? 
  • 1. Register for the event 
  • 2. Plan out your route; it can be outdoors on a trail or on the streets in your neighborhood.  It can also be completed indoors on a treadmill. 
  • 3. Run / walk your race between March 11th – 13th 
  • 3. Submit your time on RunSignup page between March 11th-13th   
• Are there prizes for top finishers / teams? 
  No prizes will be awarded to the fastest individual or team. 
• Is there a beneficiary for this event?
  Yes, this race benefits the JPM project.  All donations will go towards purchasing gift cards from local restaurants & small businesses and distributing them to frontline workers.  Please see the beneficiary section below to learn more and donate.

• When will I receive my swag items?
  Swag items will be mailed to you shortly after the event 
• For teams, will you ship the items to one address or each individual address? 
  We will be shipping all of the swag items to the captain’s shipping address.  Please email [email protected] if you need to edit your address.    
• Do I get a race bib?
  You can find your digital race bib on your RunSignup account and print it out so you look like a real race participant!

• How do I submit my time? 
  • You will be able to submit results from Fri March 11th 12:01 A.M – Sun March 13th at 11:59 P.M.     
  • *Log into your RunSignup account 
  • *Go to the results page here
  • *Select Submit Virtual Results 
  • *Search for your registration by either first and last name or email address and DOB
  • *Once you have found your registration select Submit Virtual Results 
  • *Enter your time and then select Submit Results 
• Do I need to show proof?
  No, we do not require a photo or proof of your run 
• Do treadmill miles count?
  Yes, you can run the event indoors on a treadmill
• Do elliptical, rowing, or bike miles count? 
  No, sorry we do not accept those activities.